常見問題
訂購、配送、產品使用及售後服務資訊。From finding your scent to delivery and aftercare.
訂購與配送Ordering & delivery
運費如何計算？何時寄出訂單？What does delivery cost?
Hong Kong delivery is free from HK$500 after discounts; otherwise HK$30. Dispatch takes 3–5 working days after payment, excluding weekends and Hong Kong public holidays. Transit time is additional. Please enquire for overseas orders.
配送詳情 / Delivery policy →提供哪些付款方式？How can I pay?
Available payment methods are shown at checkout. You can also enquire about ordering on WhatsApp.
WhatsApp查詢 / Ask us →如何申請退貨或取消訂單？Can I return or cancel?
Request an unopened, unused return within 7 days of receipt, with all packaging and accessories. You pay change-of-mind return shipping. Contact us with photos for damaged or incorrect items. Cancel before dispatch for a full refund.
退貨詳情 / Returns policy →產品包含哪些配件與包裝？What is included?
Room spray includes its box, cream pouch, story card and product card. The 100ml refill includes a box, product card and 10 fresh reeds; the 500ml refill includes a box and product card. Machines include the stated fragrance volume; 30cm and 80cm models include a UK three-pin charger/adapter. See each product’s Specifications & included items.
香水及套裝是否接受訂購？Can I order the perfume and sets?
The 50ml Eau de Toilette, The Trio and Day & Night sets are available to order online. Select your scent or set combination on the product page.
使用與售後服務Use & aftercare
如何使用補充香薰？How do I use a refill?
Follow the selected product’s instructions. Switch machines off first and do not fill to the brim. Replace reeds when refilling a reed diffuser.
如何使用藤枝香薰？How do I use the reeds?
Remove the cap and insert 4–6 reeds. Keep ventilated and away from direct sun; turn reeds weekly.
產品開封後的建議使用期限為何？How long after opening?
Use perfume and room spray within 12 months of opening, and reeds and refills within 6 months. Consumption depends on use and environment.
如機件出現故障，應如何處理？What if a device has a fault?
Contact us on WhatsApp with a short video of the issue so we can follow up for your model.
家中有兒童或寵物，使用時應注意甚麼？What about children and pets?
Ventilate and keep out of reach of children and pets. Do not spray directly on people, food or electronics. Avoid eye contact and ingestion; keep away from heat and flames.
香氣與訂製服務Scents & bespoke
初次選購，應從何開始？Where should I start?
Start with the two-step buying guide: choose how you’ll use it, then your scent.
選購指南 / Help me choose →香氣如何調配？How are the scents created?
The founder hand-blends the four scents in Hong Kong. These are fragrance products, not plant essential oils; no therapeutic claims are made. Note pyramids describe scent structure, not a complete ingredient list. Refer to the product card for use instructions.
是否提供企業禮品或空間香氣訂製服務？Can you create something for a business?
Contact us on WhatsApp about corporate gifts, brand fragrance or customised spaces.
企業訂製
會所、診所、酒店、辦公室與零售空間，可就場地大小與擴香設備配置專屬香氣；亦承接企業禮品與聯乘訂製。
已與美容及財富管理業界合作。歡迎先談需求，我們再按空間評估用量與方案。
需要比較尺寸與配件？Compare dimensions & what’s included
產品規格
香氛系列
Fragrance| 香水Eau de Toilette50ml | 室內空間噴霧Room Spray100ml | 藤枝香薰Reed Diffuser50ml + 20ml 補充 | 補充香薰 100mlRefill 100ml100ml | 補充香薰 500mlRefill 500ml500ml | |
|---|---|---|---|---|---|
| 價格 / Price | HK$398.00 HKD | HK$358.00 HKD | HK$308.00 HKD | HK$198.00 HKD | HK$680.00 HKD |
| 容量 / Volume | 50ml | 100ml | 50ml ＋ 20ml 補充樽50 ml plus 20 ml refill bottle | 100ml | 500ml |
| 瓶身 / Bottle | 磨砂黑玻璃圓樽Frosted black round glass bottle | 琥珀色玻璃圓樽Amber round glass bottle | 黑色方樽Black square bottle | 琥珀色玻璃樽Amber glass bottle | 琥珀色波士頓圓樽 高 21 × 直徑 9.4cmAmber Boston round bottle; height 21 cm × diameter 9.4 cm |
| 尺寸 / Dimensions | 高 7.2 × 直徑 5cm（樽身，不連木蓋）Bottle height 7.2 cm × diameter 5 cm, excluding wooden cap | 高 16.5 × 直徑 4.2cmHeight 16.5 cm × diameter 4.2 cm | 4.7 × 4.8cm，連蓋高 7.5cm4.7 ×4.8 cm; height 7.5 cm including cap | — | 高 21 × 直徑 9.4cmHeight 21 cm × diameter 9.4 cm |
| 瓶蓋 / Closure | 胡桃木球蓋Walnut ball cap | 木蓋噴頭Wood-capped spray head | 木蓋Wooden cap | 黑色旋蓋Black screw cap | — |
| 內容物 / Contents | 香水一支One perfume bottle | 噴霧一支One room spray | 香薰一支 · 20ml 補充樽一支 · 藤枝 10 支One fragrance bottle, one 20 ml refill bottle and 10 reeds | 補充香薰一支 · 全新藤枝 10 支（隨附）One refill bottle and 10 fresh reeds | 500ml 補充香薰500 ml fragrance refill |
| 外盒 / Box | 磁吸翻蓋禮盒 · 圓形封印Magnetic flap gift box with round seal | 黑色抽屜盒Black drawer box | 磁吸翻蓋禮盒 · 圓形封印Magnetic flap gift box with round seal | 附外盒Box included | 附外盒Box included |
| 隨附 / Included | 故事咭 · 產品資料咭Story card and product information card | 米白絨布袋 · 故事咭 · 產品資料咭Cream velvet pouch, story card and product information card | 故事咭 · 產品資料咭Story card and product information card | 產品資料咭 · 全新藤枝 10 支Product information card and 10 fresh reeds | 產品資料咭Product information card |
| 開封後 / After opening | 建議 12 個月內用畢Use within 12 months of opening. | 建議 12 個月內用畢Use within 12 months of opening. | 建議 6 個月內用畢Use within 6 months of opening. | 建議 6 個月內用畢Use within 6 months of opening. | 建議 6 個月內用畢Use within 6 months of opening. |
| 適用 / Use | 隨身，噴於手腕或頸側For wrists or the side of the neck | 室內空間；避免絲質、皮革及亮面木器Indoor spaces; avoid silk, leather and polished wood | 約 10–15 平方米（已保存擺放建議，非覆蓋保證）Suggested placement around 10–15 m²; not a coverage guarantee | Follow the original product’s refill instructions. Contact us to confirm suitability before choosing a refill. | Follow the original product’s refill instructions. Contact us to confirm suitability before choosing a refill. |
| 選購 / Shop | 選購 / Shop → | 選購 / Shop → | 選購 / Shop → | 選購 / Shop → | 選購 / Shop → |
擴香機系列
Diffusers| 車載杯架霧化機Car Diffuser連 50ml 香薰 | 30cm 霧化機30cm Diffuser連 120ml 香薰 | 80cm 霧化機80cm Diffuser連 280ml 香薰 | |
|---|---|---|---|
| 價格 / Price | HK$500.00 HKD | HK$1,080.00 HKD | HK$1,980.00 HKD |
| 香薰 / Fragrance | 隨附 50mlIncludes 50 ml fragrance | 隨附 120mlIncludes 120 ml fragrance | 隨附 280mlIncludes 280 ml fragrance |
| 容量 / Capacity | 機內 10ml10 ml reservoir | 120ml | 280ml |
| 尺寸 / Dimensions | 7.1 × 7.1 × 14cm | 8.7 × 8.7 × 29.3cm | 11 × 11 × 80cm |
| 電源 / Power | Type-C 5V 1A · 內置充電電池Type-C 5 V 1 A; built-in rechargeable battery | Type-C 5V 2A · 內置鋰電Type-C 5 V 2 A; built-in lithium battery | 持續插電 · 適配器供電Continuous mains power via adapter |
| 運作 / Operation | 噴 5／10／20 秒，停 60 秒；2／4／8 小時自動待機；循環工作時，連續 300 秒（5 分鐘）無震動即返回待機Spray 5/10/20 seconds, pause 60 seconds;2/4/8-hour standby timer; in cycle mode, returns to standby after 300 seconds (5 minutes) without vibration | 噴 16 秒，停 300／180／60 秒Spray 16 seconds, pause 300/180/60 seconds | A1–A4：每 15／10／5／1 分鐘噴 30 秒A 1–A 4: spray 30 seconds every 15/10/5/1 minutes |
| 操控 / Controls | 機身輕觸Touch control on unit | 遙控 · 藍牙 App · 機身按鍵Remote · Bluetooth app · body buttons | 機身觸控Touch controls on unit |
| 建議空間 / Setting | 車廂Car interior | 書房 · 睡房 · 店舖前枱Study, bedroom or shop reception | 大廳 · 會所 · 辦公室Lobby, clubhouse or office |
| 隨附 / Included | 50ml 香薰（黑色絲帶禮盒）· 產品資料咭50 ml fragrance in black ribbon gift box; product information card | 120ml 香薰（黑色絲帶禮盒）· 遙控 · 英式三腳插充電器 · Type-C 線 · 產品資料咭120 ml fragrance in black ribbon gift box, remote, UK 3-pin charger, Type-C cable and product information card | 280ml 香薰（黑色絲帶禮盒）· 適配器連英式三腳插 · 產品資料咭280 ml fragrance in black ribbon gift box, adapter with UK 3-pin plug and product information card |
| 保養 / Support | 售後支援請透過 WhatsApp 聯絡我們Contact us on WhatsApp for after-sales support. | 售後支援請透過 WhatsApp 聯絡我們Contact us on WhatsApp for after-sales support. | 售後支援請透過 WhatsApp 聯絡我們Contact us on WhatsApp for after-sales support. |
| 選購 / Shop | 選購 / Shop → | 選購 / Shop → | 選購 / Shop → |
套裝
Sets| 全套The Trio | 日與夜Day & Night | |
|---|---|---|
| 價格 / Price | HK$858 | HK$628 |
| 內容物 / Contents | 香水 50ml ＋ 室內空間噴霧 100ml ＋ 藤枝香薰 50ml Eau de Toilette 50ml + Room Spray 100ml + Reed Diffuser 50ml | 香水 50ml × 2 Two 50ml Eau de Toilettes |
| 香氣 / Scents | 同一款香氣，四款可選 One matching scent; four choices | 籬光＋深灣，或曬後＋靜航 Hedge Light + Deep Cove, or After Sun + Silent Flight |
| 選購 / Shop | 選購 / Shop → | 選購 / Shop → |
尺寸及操作資料按已保存產品資料／廠方說明整理，實物或有微小差異。四款香氣的瓶身與包裝相同，只有香氣不同。
Dimensions and operation follow saved product and maker information; small variations may occur. Bottle and packaging are shared across the four scents.
只限香港配送：滿 HK$500 免運費；未滿 HK$500 運費 HK$30。 Hong Kong delivery only: free at HK$500 or above; HK$30 below HK$500.
Dispatch within 3–5 business days after payment confirmation, excluding weekends and Hong Kong public holidays. Delivery time is additional.
Follow the selected product’s directions. Keep out of reach of children and pets, avoid contact with eyes and do not ingest.